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A. Order Info

• All orders placed online will receive an order reference number and email receipt.
• You are encouraged to check the email to ensure all order details provided are accurate. (To ensure that you will receive the email confirmation successfully, kindly include orders@ohbabynme.com in your address book.)
• You may also login to your Member account and refer to the Order History.

 

B. Delivery Info

• A standard delivery charge of $6.96 (incl. GST) is applicable for delivery to most parts of Singapore.
• For order placed before 4pm, delivery will be within 2 business day.
• For order placed after 4pm, delivery will be within 3 business day.

 

C. Payment Modes:

• We accept payment via Visa and Master credit cards, Paypal and Internet Banking.

 

D. Cancellation and Refund:

• Please contact the Internet Team at +65 6299 1133 within 1 business hour upon your order submission.
• We apologize that changes and cancellation can only be made to orders that have not been delivered.
• Any refund on the order will be processed and completed approximately between 3 to 4 working weeks. Hence, it may not be reflected immediately on your up-coming card statement.

 

E. Exchange Policy

• We will take our best effort to check and ensure all products are in good condition prior to the delivery. In the event that you have received your purchase in a less than satisfactory condition, please kindly contact us within 12 working hours to arrange for an exchange.
• Returns must be in its original packaging and not worn, washed, altered or used.

 

F. Feedback and Inquiry

• We welcome your valuable feedback on our product and service quality. Please use our Customer Service Inquiry Form or call our office telephone (65) 6299 1133

 

 

Our Business Operating Hours:

Mon to Fri 8.30am to 6pm
Sat 8.30am to 2pm
Sun & PH: Closed